ACCOUNT & DATA
Delete your Miles Flow account
Request permanent removal of your account and associated cloud data. Requests are handled by our support team, not deleted instantly.
Request by emailRequest inside the Android app
In Android versions with the request process, open Settings > Account > Delete Account, then choose Send request. A confirmation means your request has been received, not that deletion is finished.
If your version does not offer Send request, you use iPhone, or you no longer have the app, use the email request below. You do not need to reinstall or subscribe.
Request by email
Use the email address linked to Miles Flow, including an Apple private relay address if applicable. We will verify ownership before removing any account.
Never send a password, verification code, payment-card number or photo.
No email app? Email info@milesflow.app with the subject Delete my Miles Flow account and your account email address.
What happens next
- We verify the request. We may ask you to confirm control of the account's contact address. An account reference alone is not proof of ownership.
- We remove the account and cloud data. This includes the login, profile, saved progress and awards, quiz results, lesson progress, favorites, saved sets and shared set codes belonging to the verified account.
- We confirm completion. Requests are reviewed manually. We respond within 30 days, as described in our privacy policy, and explain any verification delay or data we must legitimately retain.
iPhone and Android use the same Miles Flow cloud account when linked to the same sign-in. Deleting that account removes its cloud data for both platforms.
What deletion does not do
- It does not cancel a subscription or issue a refund. Manage subscriptions separately in Google Play or Apple's subscription settings. Cancellation is not a condition of requesting deletion.
- It does not remove photos saved on your phone, erase offline copies on every device, or delete your Apple or Google identity.
- Records needed for transactions, security, fraud prevention or legal obligations may have to be retained for the applicable period. We will explain relevant retention when handling your request and process applicable service-provider deletion requests separately.
Your request information
In-app requests store an account reference, request date, source and status privately in Firebase. Email requests contain the details you choose to send to support. They are used to verify and fulfil your deletion request, not for marketing.
Request records are accessible only to the requesting signed-in account and authorised operators. We keep only the records needed to handle the request and any necessary retention or compliance obligations. This page has no analytics or advertising scripts and does not upload photos.